Purchasing-Document Print or Transaction Save Errors

Applies to: EAM v11 Functional Area: MRO Crib & Purchasing

Last Reviewed: 02/14/2023

Reported Issue:

Error Message Samples:

Document Print Error

Save Transaction Error

Root Cause:

Part number and/or description contain these symbols (“ , ‘ ! @ # ( ) * ^ ~` ).
Data entry fields contain blank spaces, corrupt or special characters from copy and pasting data instead of manually entering data

Solution:

The steps listed below provide support associates with instruction on how to remove symbols and characters on EAM transactions that generate errors:

LOG IN to NA EAM v11 Prod:

PRINT Generating Report Receiver/PO Error:
1. Select Purchase Order Maintenance
2. Select Purchase Order
3. Select Requisition Sub Module
4. Select Requisition
5. Select Order Tab Page
7. Review Part Number for symbols, spaces, corrupt or special characters
8. Review Part Description for symbols, spaces, corrupt or special characters
9. Inform affected user of steps that the MRO Crib and Buyer need to perform to resolve error:
  1. MRO Crib performs Return to Vendor
  2. Notify Accounts Payable to run ERS processor in QAD
  3. Buyer modifies purchase order by removing symbols, spaces, corrupt or special characters from part number and/or description
  4. Buyer runs MFGPRO Purchase Order Recovery
  5. MRO Crib receives purchase order
  6. MRO Crib prints receiver
  7. Buyer prints purchase order
10. Contact ERP Support if MRO Crib or Buyer still cannot print EAM documents
SAVE EAM Requisition Transaction Mandatory Field Error:
1. Select Requisition Maintenance
2. Select Order Tab Page
3. Review Part Number for symbols, spaces, corrupt or special characters
4. Review Part Description for symbols, spaces, corrupt or special characters
5. Inform affected user of steps the MRO Crib needs to perform to resolve error:
  1. MRO Crib modifies requisition by removing symbols, spaces, corrupt or special characters from part number and/or description
  2. MRO Crib saves requisition
6. Contact ERP Support if MRO Crib still cannot save EAM transactions

Related Dcoumentation:

Location

Path

Document

Freshservice Ticket INC-73254 AUBUS EAM v11 Receiving Error Inventory Part No with Special Characters