Employee-Cannot Find In EAM Lookup Table

Applies to: EAM v11 Functional Area: Admin

Last Reviewed: 04/13/23

Reported Issue:

EAM User cannot find another employee in lookup tables:

Employee or Post Labor Lookup Tables
Maintenance PM, WO or Service Request Assigned, Planner or Responsible Lookup Table

Screenshot Samples:

1. Employee Lookup Table

2. Assigned, Planner or Responsible Lookup Table

Root Cause:

User Employee record was set up incorrectly:

Employee set up in the wrong EAM Site
Employee record Codes Tab Page Planner Responsible Assigned fields not enabled

Solution:

Below are the support associate instructions on how to correct the employee records

Navigation:

NA EAM v11 Prod db

Utilities Module

File Maintenance Menu

Employee Maintenance Option

1. Find SRF to see what Site the Employee record should be set up in

Chart, waterfall chart Description automatically generated

a. Employee was accidently created in SysAdm Default Site 0800

i. Contact ERP Support if employee record not set up in 0800

ii. Employee may have moved from one Site to another

iii. If user needs to be visible in both sites Follow established standardized

naming convention for the non-primary site employee records on Page 2 of

WI-EAM-ADM-105-EN Adding Employee Records

iv. Skip to step c

b. Delete Employee from Site 0800

i. Contact ERP Support if you receive this error message

ii. Transactions exist for employee record in Site 0800

c. Recreate Employee record in SRF Site

d. Ask User to confirm they can find the Employee in the Lookup table

2. Find SRF review which Employee Codes Tab fields to enable

Graphical user interface, text, application Description automatically generated

a. Select Employee Codes Tab Page

i. Select Modify

Enable Planner? field by switching No to YES
Enable Resp? field by switching No to YES
Enable Assigned? field by switching No to YES

ii. Select Save

iii. Select Exit

b. Ask User to confirm they can see Employee in Lookup table

Related Documentation:

Location

Path

Document

Autokiniton Intranet Documents > EAM SOP > Functional Area Instruction Guides > IT Service Desk
WI-EAM-ADM-105-EN Adding Employee Records
Autokiniton Intranet Documents > EAM SOP > Functional Area Instruction Guides > IT Service Desk
WI-EAM-ADM-120-EN User Unique Set Ups for Maint Access
Autokiniton Intranet Departments > Information Technology > IT Service Desk > Security Request Forms > QAD / EAM / File Access
QAD_MLS_FP_Sec_Req_Form.xlsm
Freshservice Ticket SR-3425 EAM Assigned Request
Assigned Set Up
Freshservice Ticket INC-79773 Can not add JREED1
Correct Employee Set Up In Wrong Site
Freshservice Ticket INC-86777 Planner change in MLS
Planner Set Up